Abracadabra is an AI and e-commerce consulting agency for purpose-driven businesses. Established in 2018, the agency helps companies adopt AI, optimize operations, and make informed technology decisions without chasing trends or overcommitting to tools that don't fit.The work spans AI implementation, team training, SEO and AIO optimization, vendor proposal evaluation, and operational consulting. Clients are typically wellness, lifestyle, and e-commerce brands at the startup or growth stage, with teams of 10 to 50 people and leadership that values expertise over sales pitches.Projects have included deploying customer service departments from scratch, managing platform migrations, building operational infrastructure for a 3,000-attendee international conference, and guiding companies through core values alignment to improve hiring, retention, and team culture. Every engagement is built around the same standard: systems and documentation that the client's team can sustain long after the work ends.
Abracadabra will not recommend a tool, platform, or approach we don't believe in. That includes AI solutions sold as transformative when simpler software would solve the problem, vendor proposals that overpromise and lack the technical foundation to deliver, and technology adopted because it's trending rather than because it fits.If a project doesn't make operational sense for your business, we'll say so directly. If a cheaper or less complex solution achieves the same outcome, we'll recommend that instead. Our reputation depends on clients getting results, not on selling engagements.
Every consulting engagement follows a five-step process designed to protect your time, your budget, and your trust.Transparent Discovery - Before any commitment, we conduct an extensive analysis of your situation and deliver a proposal with clear costs, requirements, timelines, and expectations. You know exactly what you're getting into before you agree to anything.Strategic Foundation - For companies that need it, we align your internal messaging and strategy with your actual values and goals before building anything on top of them. This step is optional and depends on where your organization is.Solution Design & Approval - We select the right tools and techniques for your situation and present the implementation plan for your review. Nothing moves forward without your sign-off.Implementation & Documentation - We build, configure, and deploy, with comprehensive written guides and recorded training so your team can operate and maintain what we've built.Real-World Testing & Optimization - Systems get refined based on actual data and real user interactions, not assumptions made during planning.
We guarantee three things in every engagement: transparent communication throughout the process, time-saving solutions within 30 days of implementation, and intelligent design based on proven experience. If we're not delivering on these, we want to hear about it directly.
Authenticity - Genuine and purposeful.
Integrity - The courage to be honest.
Alchemy - Transformation and creation from the unseen.
We work with companies building something real, and we operate the same way. No manufactured urgency, no inflated claims, no performative expertise.That means honest assessments even when they're not what a client wants to hear, honest pricing, and honest timelines. It also means recommending against an engagement when it isn't the right fit.The best operational improvements come from recognizing what a business already has and rearranging it into something that works. Not every problem requires a new tool. Sometimes the solution is better documentation, clearer communication, or a process that was there all along but never formalized.
Justin has been working at the intersection of health, technology, and business operations since 2010. Before founding Abracadabra, he spent six years inside Bulletproof helping scale the company from a small team to 150+ employees and nationwide retail, followed by four years leading customer service strategy at Apollo Neuroscience, a wearable technology company focused on stress resilience and mental health.That career was built across nearly every operational function a growing company needs: e-commerce, IT infrastructure, customer service, marketing, event management, retail operations, product launches, compliance, and organizational development. The consistent thread was figuring out how to make systems work for real teams at real scale, then documenting them well enough that others could operate and improve on them independently.His academic background is in behavioral psychology, with a dual degree from Arizona State University in Psychology and Business & Communications. He focused his studies on the science of influence, persuasion, marketing, and communication, from world renowned researchers like Dr. Robert Cialdini. That training shows up in how Justin approaches customer experience design, team communication, vendor evaluation, and the way he teaches others to assess the tools and claims competing for their attention.Today, Justin runs Abracadabra, while hosting a free, open AI community meetup in the Dominican Republic for professionals and anyone curious about putting AI to practical use.

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